Frequently Asked Questions
Does my pet need to be up to date on shots?
We require all dogs and cats to be current on their rabies vaccine.
What forms of payment do you take?
All major credit cards, checks and cash. The full amount is due at time of pick up. (CASH ONLY FOR NAIL TRIMS)
Do I drop my pet off or wait while he is groomed?
Most pets do best if you drop them off and come back when they are completed. It can be dangerous grooming a dog that is trying to jump off the table to get to his favorite person. However, there are some cases where it is best if the owner stays. Please let us know if you have any concerns about leaving your pet!
Do you offer a flea dip/bath?
We do not. We would rather not have ANY fleas in the salon. If your pet does have fleas when he comes in, regular shampoo should kill most of them. I cannot guarantee they will all be gone. We always recommend getting a monthly preventative from your vet (not the supermarket or pet store) and keeping your pet up to date all year. Flea charge is an extra $10.
Will you use my shampoo if I bring it?
We purchase high quality professional dog and cat shampoo. I have several kinds available for all hair types and skin conditions. The shampoo I use is one of the most important parts of the whole groom. Cheap shampoo=bad haircut! I WILL NOT use any over the counter flea shampoo on your animal. These can be very dangerous. I will gladly use medicated shampoo or conditioner from your vet. So, yes we will, but, we prefer not to. :)
Do you groom aggressive or hard to handle pets?
Yes. We love a good challenge! We cannot guarantee they will be perfect but we will try our best. We get a lot of dogs in the salon that have been "kicked out" of other salons. We love teaching them there is nothing to be afraid of. Sometimes it takes a few CONSISTENT appointments and "homework", but we can normally improve their behavior over time. Sometimes we can't, and in that case you will need to see a vet for a sedated groom at the vets office.
My pet hasn't been groomed in a while and he's in pretty bad shape, will you still groom him?
Yes, of course! The Magic Paw is a judge-free zone. I know that life happens and sometimes the family dog gets pushed to the side. I promise, I have seen worse. The important thing is, you are trying to get back on track.